Thank you for shopping with Midnight Moon Visuals. We strive to ensure a smooth and satisfactory shipping experience for all our customers. Please review our shipping policy below:
**1. Processing Time:** - Once your order is placed, please allow 3-5 business days for processing and preparation before shipment. We take special care in packaging and ensuring that your artwork arrives in excellent condition.
**2. Shipping Methods:** - We offer various shipping options to cater to your needs. During the checkout process, you can select the preferred shipping method from the available choices. Please note that the shipping method you choose will determine the delivery time and cost.
*3. Shipping Rates:** - Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you confirm your purchase. - We may offer free shipping promotions from time to time, which will be clearly stated on our website.
**4. Tracking Your Order:** - Once your order has been shipped, we may provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. - Please note that it may take up to 24 hours for the tracking information to become available in the carrier's system.
**5. International Shipping:** - We offer international shipping to select countries. However, please be aware that international shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the recipient. - Customs policies and import regulations vary by country. It is recommended that you familiarize yourself with the customs rules of your country before placing an international order.
**6. Damaged or Lost Shipments:** - In the rare event that your shipment arrives damaged, please contact our customer support team within 30 business days of receiving the order. We may require photographic evidence of the damage for insurance purposes. - If your package is lost in transit, please notify us, and we will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.
**7. Address Accuracy:** - It is your responsibility to provide accurate and complete shipping information during the checkout process. Please double-check the shipping address before finalizing your order. We cannot be held responsible for shipments that are delayed or misdelivered due to incorrect addresses provided by the customer.
Your cart is currently empty.